We are so glad you booked a service with us and we can’t wait to see you. Take a moment to read through our policies and help us to serve you better. We request that our guests arrive a little early for their scheduled appointment. When you do, we’ll have beverages including Comforting Aveda Tea, coffee, and freshly made fruit infused water waiting for you. Our retail area of Aveda, Oribe, and Eminence products is also open for browsing and shopping.
If you’re running a little late, please understand that every effort will be made on our part to still deliver your requested service. However, appointments may have to be rescheduled to accommodate the time needed to achieve the results you want. We request at least a 24-hour notice in the event of a cancellation, as we may be able to accommodate another guest.
All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies, or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations and discuss routine maintenance.Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.
Concerning product purchases, we have a 7-day 100% guarantee and then following that, we will gladly exchange an unused product that was purchased in our salon for another product, though promotional pricing will not be extended.
- Guest safety
To ensure the safety of all our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. All other guests are asked to wait in the reception area, as required by our insurance provider. Children are not allowed in the spa or nail area at any time and must be accompanied by an adult at all times.
- Use of cell phones and electronic devices
We kindly request that phones be silenced, set to vibrate, or be turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be in ‘Off’ mode.
- Refund policy
There are no refunds of services for any reason.
- Miscellaneous and payments
Craig Berns is not responsible for lost or stolen items or items left behind. Visa, MasterCard, Discover, and cash are all accepted methods of payment. Checks are allowed as long as there are no return checks. $50 will be charged for all checks returned for non-sufficient funds.
The following information is gathered from our visitors to our website: IP address, user account information when applicable, site visitation information, page views, browsers used and browser capabilities and site search queries. We also collect and retain any information submitted to our organization via the contact and other forms located in the site or in related landing pages or promotional pages.
- How We Use the Information We Gather
We use the information we collect on the site to enhance your visitor experience. Our information is not shared with any parties outside of Craig Berns Salon Spa and it’s designated agents. We make use of Google Analytics for site traffic reporting.
- The People Who Are Given Access to This Information
Your personal information is accessible only by designated Craig Berns Salon Spa employees including administrative staff. In limited cases, personal information may be visible to our designated web service provider but that information is only related to site functionality. No individual personal information such as appointment bookings, gift card purchases, or other sensitive information is stored on this site or accessible by any third party.
- The Security Measures We Have in Place to Protect Your Personal Information
To safeguard your personal information, we have implemented secure page logins and locked user accounts to email addresses so that any attempt to access login information cannot be sent to non-authorized parties.
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