We are so glad you booked a service with us and we can’t wait to see you. Take a moment to read through our policies and help us to serve you better. We request that our guests arrive a little early for their scheduled appointment. When you do, we’ll have beverages including Comforting Aveda Tea, coffee, and freshly made fruit infused water waiting for you. Our retail area of Aveda, Oribe, and Eminence products is also open for browsing and shopping.
If you’re running a little late, please understand that every effort will be made on our part to still deliver your requested service. However, appointments may have to be rescheduled to accommodate the time needed to achieve the results you want. We request at least a 24-hour notice in the event of a cancellation, as we may be able to accommodate another guest.
Visa, MasterCard, Discover, and cash are all accepted methods of payment. Personal checks are not accepted under any circumstance.
All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies, or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations and discuss routine maintenance.Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.
Concerning product purchases, we have a 7-day 100% guarantee and then following that, we will gladly exchange an unused product that was purchased in our salon for another product, though promotional pricing will not be extended.
- Guest safety
To ensure the safety of all our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. All other guests are asked to wait in the reception area, as required by our insurance provider. Children are not allowed in the spa or nail area at any time and must be accompanied by an adult at all times.
- Use of cell phones and electronic devices
We kindly request that phones be silenced, set to vibrate, or be turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be in ‘Off’ mode.
- Refund policy
There are no refunds of services for any reason. When making an appointment at Craig Berns Salon Spa, you agree to pay for all services.
- Lost or Stolen Items
Craig Berns is not responsible for lost or stolen items or items left behind.